As Housekeeper, Lorraine is responsible for ensuring the cleanliness of the accommodation service within the Aldershot Foyer. In her 20 years, Lorraine has made home life better for a staggering 2,000 young people accommodated by Step by Step.

As an experienced foster carer for teenagers, and Mum of three, Lorraine is able to offer much more to the young people in the Foyer than the average housekeeper, including helping young people to learn life skills such as cleaning and cooking. She has a humble approach and a gentle nature and is well liked and respected by all. Her kindness is clearly very much appreciated by young people when they first move into the service.

Lorraine’s commitment to her work has helped Step by Step to maintain the high standards which the Aldershot Foyer has become synonymous with. Her tireless efforts keep the service in tip-top condition for the young people, her contribution to our asset-based approach in the Foyer. Having a decent, clean home gives young people a living environment that they can feel proud of, and we cannot thank Lorraine enough for the 20 years of elbow grease that has given 2,000 young people a reason to walk taller.

“I love saying ‘morning’ to everyone, telling young people they look good for interview and having little chats while working – sometimes they help. I like doing the bedrooms, making them nice for young people moving in. It’s a good place to work, I’d miss it if I wasn’t there.”

Lorraine was recognised as an Unsung Hero in the Foyer Federation’s first Foyer Awards. She described the experience as, “amazing” and was clearly incredibly touched to have been nominated and shortlisted.

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