Caroline's Story


Caroline's Story

Caroline approached our Youth AIMS advice service after losing her job and falling into rent arrears. We we able to give her advice and funding to get back into work and move on.

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Alisha's Story


Alisha's Story

Alisha’s world fell apart when her nan died from COVID-19. Not only did she lose someone she loved dearly, but she lost her stability, her mentor and her home. Living with her nan was all Alisha knew. She found herself lost, confused and homeless.

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Daniel's Story


Daniel's Story

Daniel became homeless when his relationship with his family broke down. Our Supported Lodgings service matched him with a host family. But when a member of that family developed COVID-19 symptoms, we had to quickly find alternative arrangements.

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James' Story


James' Story

James is a trustee for Step by Step, but his involvement with the charity started 10 years ago when he found himself homeless, abandoned by his alcoholic mother. He shares his story and just how he has come so far.

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Faheem's Story


Faheem's Story

When Faheem came to Step by Step as an asylum-seeking child, he was frightened and confused. STEP Worker Natasha Nazir tells how she has seen him grow into a confident young man.

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Tara's Story


Tara's Story

Tara had a lot to contend with at just 20 years old. Her brother was diagnosed with cancer and she had nowhere to call home. At Step by Step, we were able to offer her accommodation, support and the chance of a brighter future.

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Rom's Rap


Rom's Rap

Rom tells her story in her own words in this compelling rap. Raw and heartfelt, Rom's rap talks about her struggles with alcohol, having no stability in her life, and how Step by Step helped her get back on track.

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Luca's Story


Luca's Story

When Luca was referred to our Supported Lodgings service, he was struggling to get his life together and was without a permanent place to live. Luca found himself sofa surfing with no stability and no prospect of addressing his drug misuse and other issues.

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Dora's Story


Dora's Story

Dora arrived in the UK as a refugee following the death of her mother and brother at a young age. She had nowhere to call home but fortunately we were able to help.

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Jack's Story


Jack's Story

Jack was unable to live with his mum as she wasn't able to find permanent accommodation. He presented himself to our Youth AIMS drop-in advice service where he was able to receive support and look at the next steps available to him.

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Sam's Story


Sam's Story

Sam was made homeless when her mum asked her to leave the family home. She lived with her sister temporarily but it was never intended to be a long-term solution. Our Supported Lodgings service was able to help.

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Holly's Story


Holly's Story

Holly was at risk of homelessness when her relationship with her parents broke down. She moved into Foyer accommodation, but struggled in a group living environment. Supported Lodgings was the ideal solution.

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Mia's Story


Mia's Story

Mia had always had a difficult relationship with her mum. From the age of 13, she was regularly being kicked out of home and finding herself sofa surfing, moving from one friend to another and with no stability in her life.

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Karen's Story


Karen's Story

When Karen’s relationship with her partner broke down, she was unable to return home to her mum due to ongoing problems, and so found herself with nowhere to go. We gave her an emergency bed at our Krystal House foyer.

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Esme's Story


Esme's Story

When she was just 13 years old, Esme moved to the UK to live with her mum. Tragically, her mum passed away only a week later.

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Lydia's Story


Lydia's Story

Lydia, 19, came to Step by Step at the end of March after over-crowding in her home and family breakdown led to Lydia being kicked out. The stressful home environment made it difficult for Lydia to handle her depression and her mental health became very low.

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This is the happiest I have been in a long time. Thank you for not giving up on me.

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