Volunteer Reception Administrator

  • Aldershot

  • Monday - Friday, 10am - 3.30pm

  • Voluntary

Step by Step (SbS) passionately believe in supporting young people who are going through hard times. Our unique step by step approach, providing accommodation, personal development opportunities, and specialist support services, identifies and fulfils aspirations.

Each year we work with over 1,500 young people aged 11 – 25 and we have an excellent reputation amongst our funders and within the sector.

The Role: Volunteer Reception Admin

The Triage Desk is a busy area where young people access our community services: Youth Aims (housing options and advice and guidance service) and Counselling.

The majority of young people accessing Step by Step services for the first time will come through the Triage Desk, either in person, by phone or via email.

The volunteer role involves helping staff with the day-to-day admin of running the triage desk, including:

  • Directing young people to the correct service
  • Signing in visitors
  • Taking enquiries from young people and professionals
  • Providing practical support to young people and/or parents
  • Sorting post
  • Recording information on the SBS database

Useful Skills: Knowledge of Microsoft Office

Ideal For: Introduction to youth work and for developing skills in Customer Service, ICT or Administration

Hours: Monday – Friday 10am – 3.30pm

To apply, please complete the Volunteer Application Form stating your availability and send to recruitment@stepbystep.org.uk or louise.lunn@stepbystep.org.uk

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