Specialist Support

Half of all mental health problems have been established by the age of 14, rising to 75% by the age of 24. Young people experiencing problems with their mental health or emotional well-being have an increased risk of needing further intervention later in life, which could include needing to access homelessness services. Equally, young people facing homelessness are often also experiencing difficulties with their mental health or emotional well-being so we offer both early outreach support for younger people (11-16), and specialist support for young people in accommodation services.

Our specialist support services include:


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Future STEPS

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Open access advice, information, and mediation service.


Youth AIMS is an open access advice, information, and mediation service which offers guidance to young people and their families in areas such as housing, homelessness, money and debt management, relationships and employment.

Who For?

We offer a free, confidential drop-in service. We're here to provide support and advice for anyone aged 16-25. We are here to listen and provide support and guidance on a number of issues including:

  • Accommodation and Housing
  • Rent deposits
  • Employment
  • Benefits
  • Education & Training
  • Justice and Equality
  • Health Services
  • Drugs and Alcohol
  • Family and Relationships
  • Mediation
  • Counselling
  • Form filling and correspondence
  • Debts & money management
  • Domestic Violence
  • Health & Well-being


Drop in from 10am-3.30pm:
36 Crimea Road, Aldershot

Our Step Chat web function is manned by our Youth AIMS team and offers similar advice, guidance, and signposting remotely.

A safe space for families to improve relationships.


Family mediation provides a safe space for families to talk about how they’re feeling, with a trained mediator to support the conversation. Family mediation has helped improve relationships and helped to prevent homelessness.

Who For?

Families can find that they’re arguing more, as though they can’t make themselves understood, or can’t understand one another. Family mediation is available to young people aged 11-25 and their parent(s) / carer(s).


Family mediation is a voluntary process; it will only work if all parties realise that there’s a problem and are prepared to change things.

The mediator will meet each family member one to one, and then arrange a joint meeting afterwards.


We have trained Mediators in our Youth AIMS service as well as in several of our Foyers and within our Supported Lodgings team.

A school / college based service supporting young people to explore mental health and well-being.


INVEST works in schools to deliver a series of targeted workshops; working with young people before issues develop. The aim of INVEST is to challenge stigma and raise awareness of mental health issues / precursors. The programme supports schools to enhance their emotional resilience and mental well-being offer to young people.

Who For?

INVEST is for schools, colleges, and youth groups and supports small groups of young people through a structures programme of workshop based activities.


Schools, colleges, and youth groups in Hart.

Our Work So Far


counselling sessions were delivered over the last year.


young people seen by Youth AIMS and prevented homelessness for 84 young people last year.


young people enabled by Family Mediation to return home after living in Step by Step accommodation services.