Step by Step is a registered charity with registered charity number 900308 and registered address at 36 Crimea Road Aldershot Hants GU11 1UD. Our website can be found here:

We promise to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data about how it will be used, and not do anything you would not reasonably expect.

To make changes to any of your communication preferences, please do call us on 01252 346114 email us at or send a letter to: 36 Crimea Road Aldershot Hants GU111UD

If you access our services or support us by donating, volunteering, register to fundraise or sign up for an event, we will usually collect some or all the below:

  • Your full name
  • Your contact details, including postal address, telephone number(s), email addresses
  • Details of the transaction/payment method, such as your bank or debit/credit card details (card details are destroyed once the transaction has been processed, except the last four digits of the card number so that we are able to identify payments)
  • Whether you are eligible for Gift Aid
  • Records of your correspondence with us

We will use your personal data to:

  • Provide you with the services or information you asked for
  • Administer your donation or support your fundraising, including processing Gift Aid
  • Ensure we know how you prefer to be contacted, and provide you with information we think you will be interested in (when we can legally do so)
  • Understand how we can improve our services, products, or information
  • Notify you about changes to our service
  • Fundraising and Marketing purposes
  • Comply with applicable laws and regulations and requests from statutory agencies.

Photographs & Films

It is Step by Step's policy that consent must be obtained from the young people or parent/ legal guardian if under 16 years old before any image or footage can be used.

Case Studies

If you chose to share your story and experiences we will request your individual consent, or parent/ legal guardian if under 16, and remove your name to protect your identity.

You may give us your personal data to access support from a Step by Step service or sign up for an event, make a donation, offer to volunteer or communicate with us, or otherwise interact with us or use our website.

Cookies are small data files transferred onto computers or devices. We use cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our website. 

This is done to operate our website, and provide visitors with a better experience by providing us with insights on how visitors use our website.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access personal data from those accounts or services when you interact with us via these channels.

We also use share tools on our website pages from social networks, such as Twitter and Facebook, whereby an individual can share information from our website via social media. Any information shared via these tools is not shown to us, and we do not store any information from them. Please refer to each social network site's own privacy policies for more information.

Step Chat

If you use the Step Chat feature on our website, you will need to provide personally identifiable data such as name and email address. We require this information to email or call you back to ensure we answer your query. The data collected will be retained for a period of 2 years and may be transferred to other secure systems within Step by Step which we use to support our services and Fundraising activities. After 2 years the data held about you via our Step by Step account on the live chat website will be destroyed.

We will only email you, call you or text you if you have consented to receiving this form of communication from us, in accordance with applicable law and regulation. Postal mailings, you have the option to opt out of receiving post.

We will never sell or share personal details to third parties for marketing purposes. We will share your details with HMRC where we are able to process gift aid.

We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies or legal advisors and if necessary due to a safeguarding concern. We may also partner with other organisations and in doing so, acquire or transfer personal data, but your personal data would continue to be used for the purposes set out above.

We are committed to maintaining confidentiality, and we aim to ensure your personal data is held securely in accordance with the Data Protection Act and General Data Protection Regulation and any subsequent legislation.

If you are unhappy with the way in which we have handled your personal data please contact us on 01252 346114, email us at or send a letter to: 36 Crimea Road Aldershot Hants GU111UD

Step by Step shall regularly – not less than every 6 months – review the personal data which it holds and remove any data where retention is no longer justified. Such removal shall be made as soon as is reasonably practical, and in any case no longer than 20 working days (of the relevant Data Processor) after retention of the data was identified as no longer justified.