If you’re feeling low, anxious, or overwhelmed, or if you’re worried about a young person you care about, you are not alone. Life can feel difficult, especially during adolescence and early adulthood. Emotions, relationships, school, identity, or simply keeping up with everyday pressures can become too much. Step by Step offers free, confidential support for young people aged 11 to 25.
We offer different types of support depending on what you need. Whether you need someone to talk to, want help with anxiety, or are worried about drugs or alcohol, we are here to help. No problem is too small. You deserve to feel heard, safe, and supported.
Unsure where to start? Speak to our Launch advice and guidance team to get started.
Professional, one-to-one sessions with a trained counsellor. A safe, private space to talk about what’s on your mind and work through challenges at your own pace.
Flexible support when you're feeling low, stressed or just not yourself. You can start with a simple chat or go on to regular wellbeing sessions tailored to your needs.
Non-judgemental, personalised help if you’re misusing substances or worried about your use. We support you whether you're thinking about cutting down or ready to stop.
Over 1,500 young people turn to Step by Step each year. Whether you’re facing anxiety, family problems, or simply feeling overwhelmed, talking can make a big difference. Nine out of ten young people we support say they feel more hopeful after getting help.
If you're ready to talk, or just curious about your options, take the first step today.
If you need urgent help or are in crisis, we recommend that you contact the following:
We would also recommend visiting your local Safe Haven:
In most cases, yes. Young people can usually refer themselves using our online form, and so can parents, carers or professionals.
If you are aged 11–18 and live in Hampshire, you’ll need to refer via Hampshire Youth Access for counselling. For everything else, our referral form or Step Chat is a great place to start.
Yes. Our services are free to young people aged 11 to 25, but availability depends on where you live. Most support is available across Hampshire and Surrey, with some services extending into Dorset, Wiltshire, West Berkshire and West Sussex.
That’s okay. Step Chat is a great place to start. We can help you explore your options and find the support that fits you best.
For most services, we aim to respond within three working days. If you use Step Chat, someone will get back to you as soon as possible, if it’s a weekday typically on the same day.
Counselling waiting times may vary depending on your location, but we’ll keep you informed at every step.
Sometimes you just need someone to listen. StepChat is a safe, friendly way to talk to a real person in real time. There’s no pressure and no sign-up needed.
young people received counselling from Step by Step last year
counselling sessions delivered to young people last year
young people accessed our Launch guidance and wellbeing service last year
