If you're feeling low, anxious, stressed or overwhelmed, you're not alone. At Step by Step, we understand how hard it can be to cope with emotional challenges. We're here to offer support in a way that works for you. Whether you want someone to talk to, need advice about your next steps, or just feel like something isn’t right, reaching out is a powerful first move. We’re ready when you are.
Everyone struggles sometimes. You might be feeling lost, dealing with stress at home or school, or carrying difficult emotions. You don’t need a diagnosis or a label to get support – just the feeling that you could use a bit of help.
We support young people aged 16 to 25 across Hampshire, Surrey, Dorset, Wiltshire, West Berkshire and West Sussex. Our team works with individuals from all backgrounds, including care leavers, unaccompanied asylum seekers, and those living in supported accommodation. However you're feeling, we will listen without judgment and help you find the right support.
We support young people facing all sorts of emotional and mental health challenges:
Feeling unsure about your future?
You deserve to feel better, and we can help you take that first step.
StepChat – A Friendly First Step
If you're not sure what support you need, StepChat is a great place to start. It's a safe, friendly online chat where you can speak to a real person in real time. You don't need to book, register, or commit to anything.
One-to-One Emotional Wellbeing Support
Sometimes a regular space to talk things through with a trusted professional can make a big difference. Our emotional wellbeing service offers a safe and confidential place to explore what you’re going through and find helpful ways to cope.
Support for Young People from All Backgrounds
Whatever your story, we are here for you. We know that emotional wellbeing looks different for everyone. Whether you are new to the UK, living away from family, preparing for independence, or just trying to manage day-to-day life, you are not alone.
Our team respects your identity, background, culture and experience. We will support you with empathy and understanding.
“Step by Step went above and beyond for me so I can't thank them enough."
young people accessed our Launch guidance and wellbeing service last year
Launch guidance and wellbeing sessions delivered last year
of young people supported by our Launch service progressed positively
Our emotional wellbeing service is a flexible, early support option that helps you manage life’s ups and downs. It is not clinical or diagnosis-based, and you don’t need to commit to ongoing therapy.
Yes, our wellbeing services are free for young people aged 11–25 who need support in Hampshire, Surrey, Dorset, Wiltshire, West Berkshire or West Sussex.
Yes. Everything you share is confidential unless we’re worried about your safety or someone else’s.
When you complete a referral form, we aim to respond within three working days.
You don’t have to go through this alone. Whether you’re ready to talk now or just exploring your options, Step by Step is here to support you.
