Location: Aldershot
Salary: £16,200 per annum (£27,000 FTE)
Hours: 22.5 hours per week permanent contract
Benefits: We offer a workplace that genuinely cares about people, both our staff and the young people we support. Alongside a meaningful role, you will receive:
- Above stat holiday allowance
- Life assurance
- Casual and inclusive dress code
- Company pension (with award-winning Royal London)
- Health & wellbeing programme
- 24/7 access to a GP
- Training (training will be provided)
- Opportunity to gain a funded qualification after successful probation
- Health Cash Plan (cashback for dental and optical expenses, plus more)
- Employee Assistance Programmes
- The work is carried out Monday to Friday, no bank holiday or weekend work
About Us
Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations. Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential. Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.
What You’ll Be Doing
You will be the first point of contact for the Launch service, providing a friendly welcome to young people, visitors and professionals while delivering efficient administrative support. You will manage referrals, appointments, waiting lists and records, respond to enquiries, maintain accurate databases, and support the team with reporting, meetings and property administration. By prioritising your workload and ensuring information is handled securely and accurately, you will help deliver a high-quality service for young people.
Key responsibilities include:
- Receive, record and process referrals into the Launch service.
- Check referral information for completeness and follow up missing information where required.
- Maintain service databases and ensure information is accurate, up to date and stored securely.
- Complete all data collection and compliance requirements.
- Support monthly and quarterly reporting tasks as required.
- Answer young people, professionals and partner agency queries via telephone, email and other digital channels.
- Welcome visitors, young people and professionals to the service in a friendly and professional manner.
- Support young people who walk into the service by helping them understand how to access Launch support, complete referral information where appropriate, or be signposted to suitable services.
- Arrange appointments into the service, confirming, cancelling and changing appointments where required.
- Maintain service appointment information, waiting lists and related records.
- Provide reception duties and front-of-house support.
- Provide administrative support to Launch staff, including preparing documents, updating records, taking messages, scanning, photocopying and filing.
- Support staff with arranging meetings, preparing paperwork and maintaining service information.
- Support the administration of move-on properties, including maintaining records, tracking relevant paperwork and helping to coordinate information between staff, young people and partner agencies.
- Assist with arranging appointments or meetings relating to move-on accommodation and ensure information is recorded accurately.
- Support the team with documentation linked to property processes, tenancy-related administration and follow-up actions where required.
- Arrange meetings and take meeting minutes where necessary.
- Any offer of employment is subject to safer recruitment practices, two satisfactory references, and a satisfactory DBS check.
- We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Click here to view the full Role Profile.
Additional Information
Unfortunately, we are unable to offer sponsorship for this role therefore, you must have the right to work in the United Kingdom.
We are not working with recruitment agencies for this vacancy, and ask agencies not to send unsolicited CVs.
Recruitment Process
Please submit your application as soon as possible. We reserve the right to close this advert and application process early if we receive enough candidates.
There will be two interviews, the first interview being online, if you are successful at the first stage interview you will be invited in for a face to face interview.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. As part of our safer recruitment process, we will complete reference checks, a DBS check and confirm your full employment history as well as other pre employment checks.
How To Apply
To apply for this role, please complete the Application Form and Equality Monitoring Form.
