Youth Support Worker, New Forest, Full Time

Location: Totton, New Forest

Salary: £33,400 per annum

Hours: 37.5 hours per week

Benefits: We offer a workplace that genuinely cares about people, both our staff and the young people we support. Alongside a meaningful role, you will receive:

• £33,400 per annum (which is made up of a salary of £27,000 per annum for 37.5 hours per week, plus a sleepover allowance of £5,200 per annum and a shift allowance of £1,200 per annum)
• 37.5 hours per week permanent contract
• Role location – Totton, New Forest
• Training provided, plus the opportunity to gain a funded qualification.
• A company pension scheme with Royal London.
• Life Assurance 2 x basic salary.
• 24/7 access to online GP appointments.
• A health cash plan.
• Casual inclusive dress code.
• Access to an employee assistance helpline, including a separate counselling line.
• Access to a shopping benefit platform.

About Us

Step by Step is a charity that passionately supports young people facing challenging times. Our unique approach, providing accommodation, personal development opportunities, and specialist support, helps young people identify and achieve their aspirations.

Each year, we work with over 1,300 young people aged 11–25. Our team plays a vital role in empowering them and preventing homelessness. We are a positive, dynamic, and professional team, committed to helping young people reach their full potential.

Incorporated in 1989, Step by Step has a long history of supporting young people. We are committed to safeguarding and promoting their welfare and expect all staff and volunteers to share this commitment.

What You’ll Be Doing

The Support Worker will ensure the safety and well-being of young people in the foyer, adhering to safeguarding and health and safety protocols. You will create and monitor individual action plans, providing tailored advice to foster independence. Building professional relationships is essential as you key work with assigned young people to achieve positive outcomes. Responsibilities include managing housing benefit applications, facilitating workshops, and communicating effectively within the team.

You will help to inspire young people by nurturing their talents and encouraging personal growth, making a meaningful impact on their journey towards independence.

What is Step by Step Looking For?

• Step by Step is interested in employing people with the right skills and attitude, so previous experience is not necessarily needed.
• You should be available to work shifts (shift allowance paid) and sleepovers (sleepover allowance paid).
• As per our commitment to safeguarding children and young people and following safer recruitment guidelines. Applicants are required to complete a short online application form before we can offer an interview. Applicants who are successful at the first interview stage will be asked to attend a face to face second interview before any offer is made.
• Successful applicants are required to undergo an enhanced DBS check and must provide two references plus other ore employment checks.

Click here to view the full Role Profile.

Recruitment Process

Please submit your application as soon as possible. We reserve the right to close this advert and application process early if we receive enough candidates.

There will be two interviews, the first interview being online, if you are successful at the first stage interview you will be invited in for a face to face interview.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. As part of our safer recruitment process, we will complete reference checks, a DBS check and confirm your full employment history as well as other pre employment checks.

Additional Information 

Unfortunately, we are unable to offer sponsorship for this role therefore, you must have the right to work in the United Kingdom.

We are not working with recruitment agencies for this vacancy, and ask agencies not to send unsolicited CVs.

How To Apply

To apply for this role, please complete the Application Form and Equality Monitoring Form.