Senga Pic 2

Staff Stories

Senga - Launch Support Worker

Senga is a Support Worker in our Launch service, supporting young people with advice, guidance and wellbeing sessions. We found out more about her role, and how she helps those who have not got off to the best start in life.

What does your role involve?

As a Support Worker for our Launch service, I deal with enquiries from young people on a wide range of issues. These include housing, education, benefits, employment, sexual health, wellbeing, budgeting, and many more.

I also speak to Social Workers, Personal Advisors, other support agencies and internal Support Workers. I help young people to source accommodation – that can be supported accommodation or within private rent sector. I also give wellbeing sessions.

What is the wellbeing support you offer?

Our wellbeing sessions are an early-intervention service designed to help young people build confidence, develop coping skills, and improve their overall wellbeing. It’s practical and supportive, focusing on things like managing stress, building resilience, understanding emotions, and improving day-to-day functioning.

It’s ideal for a young person who would benefit from guidance, strategies, and a safe space to talk, but doesn’t necessarily need formal therapy.

What were you doing before you came to Step by Step?

I ran my own swim school for 18 years. Before that I worked for HMRC.

What inspires you to work in the area you do?

It feels so rewarding to be able to help young people who have not had the best start in life.

What’s the best thing about working for Step by Step?

Every day is different because all young people are very different.

What’s the most challenging thing?

Trying to find affordable accommodation for young people is always a challenge. It can be dispiriting when young people want to work, so you support them, only for them to be better off on benefits.

What do you like to do in your spare time?

I still teach swimming part time. I enjoy Pilates and walking to keep mobile, and I also like to cook.

Step by Step Partners with Citizens Advice

Kaleb

We're excited to announce a new partnership with Citizens Advice Rushmoor, bringing specialist advice directly to young people using our Launch service. This partnership removes the need for young people to navigate multiple agencies and ensures they can access the right help at the right time, in a familiar and trusted environment.

Kaleb
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