Step by Step offers free, confidential counselling for young people aged 11 to 25. This page explains who can refer, how it works, and what to expect - whether you're a young person, parent, or professional.
Start a StepChat NowYou don’t need a GP, diagnosis or adult to refer you.
💬 Use StepChat to message us directly – it’s free and confidential
📞 Call us on 01252 346 120 to talk to our team
📧 Email us
📄 Or complete our referral form
We're here when you're ready to talk.
We’ve made it simple to get help. Here’s what to know before you make a referral.
Anyone can refer a young person for counselling. To be eligible the young person must have a GP in Hampshire or Surrey.
Referrals can be made by:
Referrals can be made online, by phone, or via StepChat.
You can refer yourself or someone else using our secure online referral form:
📄 Complete the Counselling Referral Form
Our team will triage your referral based on location and eligibility - whether you're based in Surrey or Hampshire
After we receive your referral:
Sessions are free, confidential and voluntary. You don’t have to talk about anything until you’re ready.
“Thank you for taking me on this journey and helping me, I will always be grateful to you for your kindness.”
Yes. All sessions are funded by Step by Step or our partners — there’s no charge.
No. You can refer yourself directly without seeing a doctor first.
We’ll do our best to match you with a counsellor who fits your needs. You can tell us if something doesn’t feel right.
It varies depending on demand and your availability. We'll keep you updated once you're on the list.
Sessions are delivered virtually or face to face from Aldershot, Chobham, Guildford, Haslemere and Merrow.
Not sure what’s right or how to begin?
👉 Speak to us on StepChat
📞 Call 01252 346 120
📧 Email us
📄 Or complete our counselling referral form
Whatever you're facing, you're not alone.
counselling sessions delivered to young people last year
young people received counselling from Step by Step last year
of young people accessing our counselling service progress positively towards their goals
